Selected Podcast
Leading in Health Care Risk Management
ASHRM’s 2021 Healthcare Risk Management Professional of the Year discusses the journey to become a leader and/or subject matter expert in healthcare risk management. The presenter will share tips on growing professionally, suggest tools to develop a leadership presence (regardless of your actual title) and guide the listener on a process of mapping out a personal path for success.
Featuring:
Jean Hood is also an Executive Healthcare Consultant and the owner/manager of QRS Healthcare Consulting, L.L.C.
Jean Hood, RN MSN CPHRM CPPS FASHRM
Jean is the Corporate Director of Clinical Risk Management for AdventHealth, a large not-for-profit, faith based unified healthcare system that provides whole-person care in diverse markets throughout nine states. Jean has been a registered nurse for over 35 years. Her past nursing experience was in critical care before becoming a leader in Clinical Risk Management. Jean is an active member of both the American Society for Healthcare Risk Management (ASHRM) and the Florida Society for Healthcare Risk Management and Patient Safety (FSHRMPS). Jean was recognized as ASHRM’s Risk Management Professional of the Year for 2021 and is a previous recipient of the FSHRMPS’ Professional Recognition Award. The Clinical Risk team at AdventHealth, under Jean’s leadership, received ASHRM’s Patient Safety Innovation award in 2018. Jean is a faculty member for ASHRM’s Risk Management Certificate Program and coordinates a Florida state specific Risk Management 101 program for FSHRMPS.Jean Hood is also an Executive Healthcare Consultant and the owner/manager of QRS Healthcare Consulting, L.L.C.
Transcription:
Bill Klaproth (Host): Welcome to the ASHRM podcast made possible by the American Society for Healthcare Risk Management to support efforts to advance safe and trusted healthcare through enterprise risk management. You can visit ashrm.org. That's A-S-H-R-M.org/membership to learn more and to become an ASHRM member.
I'm Bill Klaproth. So, how do you lead in healthcare risk management and truly be at the top of your game? Well, let's meet someone that is the 2021 Risk Management Professional of the Year, Jean Hood. Jean is the Director of Clinical Risk Management for Advent Health. Jean, thank you so much for being with us today. It's a pleasure to talk with you and congratulations on the award. So first off, can you share with us your background?
Jean Hood, RN MSN CPHRM CPPS FASHRM (Guest): Sure. Well, thank you for the congratulations. My background, I a the second of five children. I live in Florida, I'm a native Floridian, which is kind of unusual. I'm married. I have three adult children, and now I'm a grandparent.
Host: Well, congratulations on that too. So, how about your work life? How did you start? Where did you go and how did you get to where you are now?
Jean: First job was at Disney World. They have an incredible employee onboarding process. And the goal is to create a great environment for a guest and that create a great environment really stuck with me. I worked at Disney through high school and college. In college, I discovered nursing.
I'm a nurse by background. Absolutely am very proud of my nursing background. I enjoyed working in the critical care areas, ICU and PACU. Just like the science of it. So, did that for many years. When the children were young, I worked part time. As they got older and more sufficient, really wanted more professionally, I wanted to grow. But working 12 hour shifts in an ICU, or getting up in the middle of the night to be on call in PACU just didn't work well with our family. So a girlfriend suggested I apply for this quality role. And honestly, it didn't even know there was a quality and a risk behind the scenes in healthcare at all, I had no idea about it. And so I interviewed for the job and I got it. And then started attending meetings about serious safety events. And really liked it. So that was putting pieces of a complex puzzle together in healthcare to figure out the why. And that led me to risk management. And that was like 22 years ago. So I've been in risk management for 22 years now.
Host: So 22 years in risk management. You started out, you know, not really knowing anything about risk management, as you said, working away all the way up to risk management professional of the year. So why risk management? Why did this really excite you? Why does this position really stir your passion?
Jean: Well, just putting the pieces of a puzzle together. Helping create a great environment after a serious safety event, to the practitioner that was involved, to the family, making them whole afterwards. It just was fulfilling for me.
And I wanted to learn more about it. So I had to seek information about it. And, it's hard learning about risk. It's hard. Nothing is ever the same on any day. And so I needed to seek out subject matter experts. And, just learning. And continuous learning on this journey.
Host: So it sounds like you really like this position because you get to work with the practitioners and put your nursing background to use. But then you really also get to work with the families. And as you said, try to make them whole, would that be fair to say?
Jean: That's very fair. So get to use my expertise as a nurse, understanding why medically something happened and then the compassion, keeping the compassion alive, both for the patient that was harmed and for the staff that certainly were a victim as well. So the whole bit about mitigating the risk and improving patient safety has really become my passion.
Host: Well, Jean, your passion certainly shows through, no question about that. So give us your thoughts about receiving the Risk Management Professional of the Year Award.
Jean: Oh my goodness. It's truly surreal. You know, I just was notified by email, by ASHRM and of course, because of the pandemic I was working remote, I was in my home office. And I just was screaming and jumping up in the air, my dog thought I was crazy. It was really fun. I had to kind of keep it quiet. ASHRM didn't want me to tell anybody until they publicly announced it. So I have a fantastic risk team and I couldn't even share it with them. So it was hard to keep secret. I received the award at the conference in October. My husband came with me and my team was there. So it was such a great honor.
Even earlier this week, I was at a meeting and I was with a nurse colleague that I hadn't spoken to in months. And she said, oh, I heard you received this award. Tell me about it. And I even got teary-eyed, reliving the award. It was just such an honor.
Host: Yeah, that is such a great honor. And once again, congratulations, Jean. So many people define success in many different ways, when it comes to healthcare risk management. I'm just curious, how do you define success as a healthcare risk manager?
Jean: Well, as I said earlier, learning risk is really hard. It's very different. There's a lot of rules and regulations and things to learn in the role. And there isn't a week that goes by now that I still don't learn something new. And I've been in this role for over 20 years. So success comes in little small ways. When someone calls you and asks you a question, knowing the answer right away, it's just something to celebrate. ASHRM does a really good job of providing learning paths. And in fact, the requirements to be eligible to win this award is certainly a roadmap to win it, you know, to become successful in risk management. You get certified as a certified healthcare professional in risk management. Become a leader in a state or regional chapter. So many states have their own, state society. So I'm very active in the Florida Society for Healthcare Risk Managers and Patient Safety. I'm also very active in ASHRM. I teach at ASHRM. So you can get involved in leadership at the state level or the national level.
Volunteer, in the state society. Teach, become a fellow or a distinguished fellow. I certainly was successful this year by winning the award, but I haven't always been successful. You know, I've put a plugin to pick, make a presentation, and I wasn't selected, I've been nominated for offices and I didn't get elected. So just always keep trying.
Host: Always keep trying that will never let you down in life. Jean that's so good that you said that. So behind many successful people, you'll usually find some mentors that really kind of coached someone down the path and up to where they are today. Did you have any mentors and if so, how did they make an impact on your professional success?
Jean: Yes. I've had plenty of mentors and professional colleagues who at times would be very direct with me. And let me know when I had maybe crossed the line and didn't behave in a way that was professional or mentors that provided that good listening ear or a shoulder to cry on, or somebody to have a victory dance with. So mentors are important networking. You want to think about where you've been, where you are currently and where you want to be. A mentor will help you focus on what success means to you.
Host: It's always good to have mentors in your life. Those people that will provide the guard rails on your road to success. So Jean, as you mentor up and coming risk managers, can you share or suggest some tools for others that might help them in this type of career path?
Jean: Sure what ASHRM certainly is a good source. State, individual states societies, LinkedIn, Google are also good sources. There's a RMS, risk management society that also has plenty of information on a career in risk management and even I came across the other day, a insuremypath.org. And it's all talks about insurance, but it also has risk management information there. And gives you some pointers on where to look for different career paths in risk management.
Host: Yeah, really good advice. Well, Jean, thank you so much. And as we wrap up, is there anything you want to add? Anything you want to say to any aspiring risk manager who may be listening right now?
Jean: Well, you know what I would say, never underestimate the value of a great team. Cause you don't do things alone.
Host: Right. You don't go it alone. Usually behind successful people, you'll find a strong team. See, you're dropping knowledge on us, like crazy Jean. So you're winning this award, but it sounds like recognition for your whole team and the value a strong team provides.
Jean: Absolutely.
Host: Good stuff. Well, Jean, thank you so much. And congratulations again on being named Risk Management Professional of the Year. That is so cool. So happy to talk with you and thank you again. This has really been informative.
Jean: Thank you so much. Enjoyed talking with you today, too.
Host: And once again, that is Jean Hood, the Risk Management Professional of the Year. Congratulations to Jean. And join ASHRM as they help celebrate HCRMW 2022, at ASHRM.org/resources/hrm-week. Once again, we urge you to go there to get information on this upcoming event, ASHRM, that's A-S-H-R-M.org/resources/hrm-week. And the ASHRM podcast was made possible by the American Society for Healthcare Risk Management to support efforts to advance safe and trusted healthcare through enterprise risk management. You can visit ASHRM.org/membership to learn more and to become an ASHRM member. And if you found this podcast helpful, please share it on your social channels and check out the full podcast library for topics of interest to you. I'm Bill Klaproth. Thanks for listening.
Bill Klaproth (Host): Welcome to the ASHRM podcast made possible by the American Society for Healthcare Risk Management to support efforts to advance safe and trusted healthcare through enterprise risk management. You can visit ashrm.org. That's A-S-H-R-M.org/membership to learn more and to become an ASHRM member.
I'm Bill Klaproth. So, how do you lead in healthcare risk management and truly be at the top of your game? Well, let's meet someone that is the 2021 Risk Management Professional of the Year, Jean Hood. Jean is the Director of Clinical Risk Management for Advent Health. Jean, thank you so much for being with us today. It's a pleasure to talk with you and congratulations on the award. So first off, can you share with us your background?
Jean Hood, RN MSN CPHRM CPPS FASHRM (Guest): Sure. Well, thank you for the congratulations. My background, I a the second of five children. I live in Florida, I'm a native Floridian, which is kind of unusual. I'm married. I have three adult children, and now I'm a grandparent.
Host: Well, congratulations on that too. So, how about your work life? How did you start? Where did you go and how did you get to where you are now?
Jean: First job was at Disney World. They have an incredible employee onboarding process. And the goal is to create a great environment for a guest and that create a great environment really stuck with me. I worked at Disney through high school and college. In college, I discovered nursing.
I'm a nurse by background. Absolutely am very proud of my nursing background. I enjoyed working in the critical care areas, ICU and PACU. Just like the science of it. So, did that for many years. When the children were young, I worked part time. As they got older and more sufficient, really wanted more professionally, I wanted to grow. But working 12 hour shifts in an ICU, or getting up in the middle of the night to be on call in PACU just didn't work well with our family. So a girlfriend suggested I apply for this quality role. And honestly, it didn't even know there was a quality and a risk behind the scenes in healthcare at all, I had no idea about it. And so I interviewed for the job and I got it. And then started attending meetings about serious safety events. And really liked it. So that was putting pieces of a complex puzzle together in healthcare to figure out the why. And that led me to risk management. And that was like 22 years ago. So I've been in risk management for 22 years now.
Host: So 22 years in risk management. You started out, you know, not really knowing anything about risk management, as you said, working away all the way up to risk management professional of the year. So why risk management? Why did this really excite you? Why does this position really stir your passion?
Jean: Well, just putting the pieces of a puzzle together. Helping create a great environment after a serious safety event, to the practitioner that was involved, to the family, making them whole afterwards. It just was fulfilling for me.
And I wanted to learn more about it. So I had to seek information about it. And, it's hard learning about risk. It's hard. Nothing is ever the same on any day. And so I needed to seek out subject matter experts. And, just learning. And continuous learning on this journey.
Host: So it sounds like you really like this position because you get to work with the practitioners and put your nursing background to use. But then you really also get to work with the families. And as you said, try to make them whole, would that be fair to say?
Jean: That's very fair. So get to use my expertise as a nurse, understanding why medically something happened and then the compassion, keeping the compassion alive, both for the patient that was harmed and for the staff that certainly were a victim as well. So the whole bit about mitigating the risk and improving patient safety has really become my passion.
Host: Well, Jean, your passion certainly shows through, no question about that. So give us your thoughts about receiving the Risk Management Professional of the Year Award.
Jean: Oh my goodness. It's truly surreal. You know, I just was notified by email, by ASHRM and of course, because of the pandemic I was working remote, I was in my home office. And I just was screaming and jumping up in the air, my dog thought I was crazy. It was really fun. I had to kind of keep it quiet. ASHRM didn't want me to tell anybody until they publicly announced it. So I have a fantastic risk team and I couldn't even share it with them. So it was hard to keep secret. I received the award at the conference in October. My husband came with me and my team was there. So it was such a great honor.
Even earlier this week, I was at a meeting and I was with a nurse colleague that I hadn't spoken to in months. And she said, oh, I heard you received this award. Tell me about it. And I even got teary-eyed, reliving the award. It was just such an honor.
Host: Yeah, that is such a great honor. And once again, congratulations, Jean. So many people define success in many different ways, when it comes to healthcare risk management. I'm just curious, how do you define success as a healthcare risk manager?
Jean: Well, as I said earlier, learning risk is really hard. It's very different. There's a lot of rules and regulations and things to learn in the role. And there isn't a week that goes by now that I still don't learn something new. And I've been in this role for over 20 years. So success comes in little small ways. When someone calls you and asks you a question, knowing the answer right away, it's just something to celebrate. ASHRM does a really good job of providing learning paths. And in fact, the requirements to be eligible to win this award is certainly a roadmap to win it, you know, to become successful in risk management. You get certified as a certified healthcare professional in risk management. Become a leader in a state or regional chapter. So many states have their own, state society. So I'm very active in the Florida Society for Healthcare Risk Managers and Patient Safety. I'm also very active in ASHRM. I teach at ASHRM. So you can get involved in leadership at the state level or the national level.
Volunteer, in the state society. Teach, become a fellow or a distinguished fellow. I certainly was successful this year by winning the award, but I haven't always been successful. You know, I've put a plugin to pick, make a presentation, and I wasn't selected, I've been nominated for offices and I didn't get elected. So just always keep trying.
Host: Always keep trying that will never let you down in life. Jean that's so good that you said that. So behind many successful people, you'll usually find some mentors that really kind of coached someone down the path and up to where they are today. Did you have any mentors and if so, how did they make an impact on your professional success?
Jean: Yes. I've had plenty of mentors and professional colleagues who at times would be very direct with me. And let me know when I had maybe crossed the line and didn't behave in a way that was professional or mentors that provided that good listening ear or a shoulder to cry on, or somebody to have a victory dance with. So mentors are important networking. You want to think about where you've been, where you are currently and where you want to be. A mentor will help you focus on what success means to you.
Host: It's always good to have mentors in your life. Those people that will provide the guard rails on your road to success. So Jean, as you mentor up and coming risk managers, can you share or suggest some tools for others that might help them in this type of career path?
Jean: Sure what ASHRM certainly is a good source. State, individual states societies, LinkedIn, Google are also good sources. There's a RMS, risk management society that also has plenty of information on a career in risk management and even I came across the other day, a insuremypath.org. And it's all talks about insurance, but it also has risk management information there. And gives you some pointers on where to look for different career paths in risk management.
Host: Yeah, really good advice. Well, Jean, thank you so much. And as we wrap up, is there anything you want to add? Anything you want to say to any aspiring risk manager who may be listening right now?
Jean: Well, you know what I would say, never underestimate the value of a great team. Cause you don't do things alone.
Host: Right. You don't go it alone. Usually behind successful people, you'll find a strong team. See, you're dropping knowledge on us, like crazy Jean. So you're winning this award, but it sounds like recognition for your whole team and the value a strong team provides.
Jean: Absolutely.
Host: Good stuff. Well, Jean, thank you so much. And congratulations again on being named Risk Management Professional of the Year. That is so cool. So happy to talk with you and thank you again. This has really been informative.
Jean: Thank you so much. Enjoyed talking with you today, too.
Host: And once again, that is Jean Hood, the Risk Management Professional of the Year. Congratulations to Jean. And join ASHRM as they help celebrate HCRMW 2022, at ASHRM.org/resources/hrm-week. Once again, we urge you to go there to get information on this upcoming event, ASHRM, that's A-S-H-R-M.org/resources/hrm-week. And the ASHRM podcast was made possible by the American Society for Healthcare Risk Management to support efforts to advance safe and trusted healthcare through enterprise risk management. You can visit ASHRM.org/membership to learn more and to become an ASHRM member. And if you found this podcast helpful, please share it on your social channels and check out the full podcast library for topics of interest to you. I'm Bill Klaproth. Thanks for listening.