Selected Podcast
Quick to Market: Implementing a Rapid Innovation Process to Drive Customer Satisfaction
Find out how to drive customer satisfaction through a rapid innovation process with Jann Holland, Vice President of Marketing & Corporate Communications of CoxHealth, and Scott Rogers, System Director Performance Integration of CoxHealth.
Featured Speakers:
Scott Rogers is system director, performance integration and innovation at CoxHealth, a not-for-profit health system headquartered in Springfield, Mo. In that role, he works with leaders and employees across the system to capture and integrate ideas for change with the strategic direction of the organization. Prior to his switch to health care, Scott worked in manufacturing as a quality leader improving products and services across operations in the U.S., Mexico and Asia. His BS in industrial engineering and Lean Six Sigma certifications allow him to bring a continuous improvement mindset to the way health care is delivered in the region.
Jann Holland | Scott Rogers
Jann Holland applies her 30 years of b-to-b and consumer retail marketing experience to drive awareness of and preference for CoxHealth, a regional health care system located in Springfield, MO. A cum-laude graduate of the University of Missouri School of Journalism, Jann has worked on nationally recognized brands such as Marriott Hotels & Resorts, Newell-Rubbermaid, Tyson Foods and Turner Broadcasting. Jann is the system's brand steward, overseeing marketing and corporate communications. In addition, she serves on a cross-functional innovation team whose goal is to improve efficiency, reduce costs and elevate customer satisfaction.Scott Rogers is system director, performance integration and innovation at CoxHealth, a not-for-profit health system headquartered in Springfield, Mo. In that role, he works with leaders and employees across the system to capture and integrate ideas for change with the strategic direction of the organization. Prior to his switch to health care, Scott worked in manufacturing as a quality leader improving products and services across operations in the U.S., Mexico and Asia. His BS in industrial engineering and Lean Six Sigma certifications allow him to bring a continuous improvement mindset to the way health care is delivered in the region.