Selected Podcast
Positive Patient Experiences
Rachel Timmerman shares how to have the best experience as a patient.
Featuring:
Rachel Timmerman, NA
Rachel Timmerman, NA IS THE ​President San Juan Regional Medical Center. Transcription:
Rachel Timmerman: Hello, I'm glad to have you with me today for this podcast. My name is Rachel Timmerman and I am your patient experience manager. It's unfortunate that we think people only reach out to patient experience to share a complaint or launch agreement. But the fact of the matter is that many of the calls are complimentary. Our friends and our families are the threads of characters who make up our community. They are grateful for many things at San Juan Regional and San Juan Health Partners. We have many service lines that are desperately needed that serve our popul.
Including a state-of-the-art cancer treatment center offering, cutting edge treatment for cancer and a host of other diseases. We welcomed Vinny, our robotic surgeon to the operating room. We have the beauty of the fifth floor bringing in life every day, and we have a wonderful chaplain who's on call 24 hours a day For those that desire spiritual. Our community is grateful for all that we offer. Their gratitude unlocks the fullness of life. It turns what we have into enough and more. It turns denial into acceptance, chaos, to order, confusion, to clarity.
It can turn a mail into a feast, a house into a home, a stranger into a. Gratitude makes sense of our past. It brings peace for today and creates a vision for tomorrow. We are a Diamond in the desert learning to dance in the rain, and our community is aware of that. Our community is mindful of you. Our caregivers, they are aware of your compassion, your dedication, and just know they are aware of our wherewith. I just want you to hear some of the compliments that they have shared with me in my short 10.
One of our patients told me that while I was in the emergency department, I was treated by the best staff. They were fast moving and efficient. I am pleasantly surprised at how wonderful your nurses and staff are in the emergency department. Please tell them thank you and I appreciate all they. I also heard from a patient that this was the best experience I have ever had at San Juan Regional Medical Center. Staff gave me the best treatment and cared for me with sincerity. Everyone was just fantastic.
Please thank them for me because they really went out of their way to give me the best care. And finally, a patient shared with me that they needed urgent care around Thanksgiving while their doctor's office was closed. They said my doctor was able to schedule a procedure on Saturday. All staff from entrance, registration, security to nursing were professional and kind. The hospital's beautiful. It's clean and while managed. Thank you so much, San Juan Regional for treating me like family. I encourage you to share the compliments you recieve and share compliments to your coworkers, your colleagues.
As we know positive fosters positivity. When someone gives you a compliment, how does it make you feel? Let's continue to work to create the environment We can feel good in feeling grateful or appreciative of someone or something in your life actually attracts more of the things that you appreciate and value into your. Our press ganey scores are a true measurable reflection of our patient voices. We have seen improved scores across the board demonstrating an increased patient satisfaction.
The patient voices can inspire us to grow. They challenge our processes and help make us intuitive. I Rachel Zimmerman want to personally thank you all for the human kindness that you give every day. And I want to thank you for listening and joining me today in this podcast. Have a wonderful day.
Rachel Timmerman: Hello, I'm glad to have you with me today for this podcast. My name is Rachel Timmerman and I am your patient experience manager. It's unfortunate that we think people only reach out to patient experience to share a complaint or launch agreement. But the fact of the matter is that many of the calls are complimentary. Our friends and our families are the threads of characters who make up our community. They are grateful for many things at San Juan Regional and San Juan Health Partners. We have many service lines that are desperately needed that serve our popul.
Including a state-of-the-art cancer treatment center offering, cutting edge treatment for cancer and a host of other diseases. We welcomed Vinny, our robotic surgeon to the operating room. We have the beauty of the fifth floor bringing in life every day, and we have a wonderful chaplain who's on call 24 hours a day For those that desire spiritual. Our community is grateful for all that we offer. Their gratitude unlocks the fullness of life. It turns what we have into enough and more. It turns denial into acceptance, chaos, to order, confusion, to clarity.
It can turn a mail into a feast, a house into a home, a stranger into a. Gratitude makes sense of our past. It brings peace for today and creates a vision for tomorrow. We are a Diamond in the desert learning to dance in the rain, and our community is aware of that. Our community is mindful of you. Our caregivers, they are aware of your compassion, your dedication, and just know they are aware of our wherewith. I just want you to hear some of the compliments that they have shared with me in my short 10.
One of our patients told me that while I was in the emergency department, I was treated by the best staff. They were fast moving and efficient. I am pleasantly surprised at how wonderful your nurses and staff are in the emergency department. Please tell them thank you and I appreciate all they. I also heard from a patient that this was the best experience I have ever had at San Juan Regional Medical Center. Staff gave me the best treatment and cared for me with sincerity. Everyone was just fantastic.
Please thank them for me because they really went out of their way to give me the best care. And finally, a patient shared with me that they needed urgent care around Thanksgiving while their doctor's office was closed. They said my doctor was able to schedule a procedure on Saturday. All staff from entrance, registration, security to nursing were professional and kind. The hospital's beautiful. It's clean and while managed. Thank you so much, San Juan Regional for treating me like family. I encourage you to share the compliments you recieve and share compliments to your coworkers, your colleagues.
As we know positive fosters positivity. When someone gives you a compliment, how does it make you feel? Let's continue to work to create the environment We can feel good in feeling grateful or appreciative of someone or something in your life actually attracts more of the things that you appreciate and value into your. Our press ganey scores are a true measurable reflection of our patient voices. We have seen improved scores across the board demonstrating an increased patient satisfaction.
The patient voices can inspire us to grow. They challenge our processes and help make us intuitive. I Rachel Zimmerman want to personally thank you all for the human kindness that you give every day. And I want to thank you for listening and joining me today in this podcast. Have a wonderful day.