John Gaede: Hello everyone and welcome to this special edition of Compass Podcast at San Juan Regional Medical Center. I'm John Gaede, Chief Information Officer here at San Juan Regional Medical Center. It's an absolute honor to serve alongside our dedicated caregivers who work tirelessly to deliver cutting edge care to our community.

Your commitment, compassion and innovation continue to aspire us all as we advance healthcare together. I want to take a few minutes today to speak directly to our caregivers, patients, and community about an exciting IT modernization and transformational journey we're embarking on. One that will shape the future of care at San Juan Regional Medical Center through digital empowerment and technology.

 We are transitioning away from our current outsourced IT vendor, Oracle Health IT Works and strategically insourcing an in-house information technology team. This isn't just an operational change, it's a mind shift, a cultural reset, and more importantly, it's a recommitment to our mission. At San Juan Regional Medical Center, we exist to improve lives through personalized, compassionate care and to serve our community with excellence. And now, our information technology team is aligning fully with that vision. Let me share something powerful with you. Our IT mission is simple, but courageous. We save lives and innovate. That's our internal mission statement. And by the way, in that order, because we are part of something much bigger than ourselves.

And that's not just words, that's a call to action. It's what drives every line of code, every ticket resolved and every system secured. Our vision, to lead this organization in customer service demonstrating excellence while managing our relationships with credibility, trust, and confidence. These aren't empty ideals.

These are our commitments to you and fully aligned, San Juan Regional Medical Center's, mission, vision, and values. So why are we making this change? The truth is, our relationship with Oracle Health, IT Works, has become strained. We've seen a lack of trust in IT, a lack of visibility into IT operations, and a lack of delivery when it mattered most. Strategic growth has been constrained.

The vision for where IT could go, just wasn't there. That's not acceptable. Not for our caregivers, not for our patients, and not for our future. By bringing our IT services in-house, we're changing direction. We're changing the caregiver experience through people, process, and technology at San Juan Regional Medical Center. Our new in-house team will be grounded in trust, honesty, respect, and integrity.

We'll be customer service driven. We'll work as one team with you for you. Here's our commitment. We're committed to delivering highly reliable, available, and secure information technology systems and services led with innovation, guided by stewardship, and empowered by a deep passion for customer service. Our goal is simple. First, you'll say, I love IT. Second, you'll know IT works.

Third and most importantly, you'll feel IT works for me and my team. How are we going to do this? We're going to build an improved IT foundation based on three essential components, people, process and technology. People building an IT team with both San Juan Regional Medical Center's employees and a rebadge of IT Works team members.

Process. Commitment to a continuous process of improvement tied to robust governance. Technology, new IT investments with a support center focus. Here's what you can expect. IT service desk, same phone number, and a new service portal with a new design. Change management initiatives. Updated intranet IT department, page FAQ documents.

Live and recorded demonstrations of WebEx sessions on the new service portal, live command center through the transition. Ultimately, this is not an easy task. It is complex and there are many moving parts that must work together to make it successful. We'll do our very best to make this a smooth transition.

 Now let's talk about some key dates to mark on your calendar. September 25th, 2025, we officially launch our brand new IT support center, built from the ground up to serve you better, faster, and with heart.

September 29th, we will rebadge Oracle Health team members bringing some familiar faces into our new structure, retrained, reoriented, and reinspired. September 30th. This will be the last day of support from Oracle Health IT Works. October one. This is our day, the first day that our internal San Juan Regional Medical Center IT team takes full responsibility for supporting the hospital on our own as one unified team proudly serving our mission.

Let me close with this. We're not building just an IT team. We're building a mission-driven technology family that believes in innovation with purpose, service with integrity, and technology that heals.

This transition is more than a project, it's a commitment. A commitment to you that technology at San Juan Regional Medical Center will be reliable, available, usable, empowering, and deeply human centered. Because at the end of the day, it's not just about systems. It's about saving lives. It's about caregiver empowerment, patient outcomes, and community connection.

Thank you for your trust and thank you for walking this journey with us. Together, we're building and participating in something bigger than ourselves. Until next time, stay safe, stay inspired, and stay connected. This is John Gaede, CIO at San Juan Regional Medical Center.